A proven leader in engineering, project management and goal-oriented. I am seeking a challenging opportunity in a reputed organization where my advanced skills, education, extensive training and over 16 years of experience can be fully utilized to manage and lead large projects. Throughout my professional career, I have worked in many sectors, providing Telecom and IT services for different companies. That made me quickly adapt to new environments and create collaborative and sustainable relationships between various parties to achieve core business goals
Based in Bogotá, Colombia, I manage large and complex provisioning projects in North cone of Latin America and the Caribbean Islands related of software and services for contact center and unified communications installed on premises, in the cloud, or a hybrid infrastructure.
My responsibilities include, Lead the team to the completion of projects on time within budget and scope. Dealing with multiple vendors/services providers, resource scheduling, contractual compliance and reports for upper management regarding status of project
Managed IT Service contracts for the operations of 03 strategic accounts in Medellin, Colombia (Total TSV 2.7 MUSD). Operationally, I ensured compliance of Service Level Agreement (+12 metrics) with our clients. In financial terms, I conducted a strict spending control and obtained 0.2 MUSD as additional revenue to attain a net profit of 24%. 4 percentage points higher than expected.
To operate our service (Helpdesk, SAP Support and Wintel infrastructure). I led two project teams (65 personnel), promoted ITIL certification for them and implemented agile methods in our daily activities
Developed a new business portfolio that included enterprise mobility management (EMM) solutions and cloud infrastructure services. I established partnerships with CITRIX, VMware and AWS. I got directly involved in defining a service model for architecture, design, implementation and support.
Coached and organized a team (5 employees) that assumed the positions of pre-sales, engineering and support, achieving certifications and accreditations required by our technological partners.
Directed Infrastructure and IT services projects on behalf of Pacific Rubiales Energy and OCENSA, both Oil & Gas companies. The Project Offices (PMO) created followed guidelines of its Center of Excellence.
Budgeted the expenses (CAPEX/OPEX) of the Infrastructure & Telecom Unit for fiscal year 2013 and 2014. Saved about 0.5 MUSD for civil works; electro-mechanical tasks and labor by negotiating with other units of the company to use its framework contracts and the inclusion of our projects in its expansion programs.
Prepared the terms of reference and evaluated technical proposals of bidding process for an enterprise mobility management (EMM) solution. Other projects were fiber optic networks, radio communications, wireless networks for telemetry and IT projects on cloud, hybrid and on-premise platforms
FITEL was a government Project executed by our client América Móviles Perú. It meant the installation, commissioning and integration of 300 BTS network based on Huawei technology.
I got recover payment of billing suspended for non-compliance and avoid the application of penalties. I reorganized the project team to attain better performance and achieved that client accepts a new project schedule. The client's confidence was re-established and project revenue even increased in 8%
Having established a partnership with CISCO, I managed all projects related to the portfolio of this brand. To do this, I standardized IT service procedures, defined project methodology and generated all documentation based on ITIL and PMBOK. Also I contributed to prepare technical proposals
Due to an excellent service and the good reputation of our engineering department, Professional and post-sales services revenues were up by a steady 30% year-over-year