Professional Services Manager in Sales Enablement
Mindtickle, Colombia

• Lead the team in designing amp; implementing solutions including understanding business needs for current and potential customers with available product capabilities and technical services.
• Configure MindTickle platform, set up integrations with external systems such as CRMs (Salesforce) amp; HRMS (Workday), and deploy user management amp; reporting workflows using tools like Azure Active Directory/OKTA.
• Oversee Technical Services team to ensure timely and high-quality delivery of technical services, throughout a customer’s lifecycle. Leverage technologies like oData, RegEx, PL/SQL, SFTP, HTML and XML.
• Help the Technical Services team define the scope for complex projects and validate them with clients amp; MindTickle’s professional services team.
• Provide management oversight on program support throughout the subscription, based on the services purchased.
• Providing product implementation support for Program Managers.
• Running project kick-off, planning, post-launch, and final project review meetings.
• Advise the team on best practices and guidelines.
• Advise pre-sales motions by sharing implementation strategies and best practices with prospective customers.
• Supporting our Customer Success Managers in account management, planning, and business reviews.
• Advice on how to effectively migrate content from Content Management Systems (Box, Google drive, Sharepoint, Dropbox).
• Lead end-to-end deployment (conceptualization to production) for MindTickle’s largest and most strategic customers including monitoring and tracking the deployment milestones and deliverables.
• Serve as a Subject Matter Expert (SME) for MindTickle’s product capabilities and solutions across diverse use cases. Provide consultation to internal teams and customers, as required.
• Liaise with the product team to represent customer trends by leveraging technologies like JIRA, Confluence, and other Atlassian product suite for roadmap consideration.
• Identify risks, visualize upstream amp; downstream dependencies, help unblock challenges.
• Collaborate with department heads of design, engineering, and QA teams closely to ensure timely delivery and high-quality execution.
• Advise C-suite and department leaders on usage and adoption insights for their enablement platforms using tools like Microsoft Power BI, Tableau and Jasper Reports.
• Identify, review and select vendors/partners required to enhance product capabilities.
• Collaborate with the Chief Technology Officer, VP Customer Success, VP Professional Services to identify talent gaps and conduct interview sessions of potential candidates for the team.
• Recruit, hire, train and supervise team members.

• Bachelor’s degree or foreign academic equivalent in Computer Science and Engineering, Computer Science, Electronic/Electrical Engineering, Business Administration, or a related field and 5 years of progressive, post-baccalaureate experience in IT professional positions or related occupations, to include 2 years working with SFTP, XML, PL/SQL, RegEX, Jasper Reports, JIRA, Confluence, and Atlassian product suite, HTML.

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