Ambient.ai is an AI company headquartered in Palo Alto on a mission to prevent every security incident possible. Our breakthrough technology combines cutting-edge deep learning with a contextual knowledge model to achieve human-like perception ability. Ambient's flagship product has been deployed by multiple Fortune 100 companies to solve a mission-critical problem in a way that has never been possible.
The company was founded in 2017 by Shikhar Shrestha and Vikesh Khanna who are experts in artificial intelligence from Stanford University and previously built iconic products at Apple, Google, Microsoft, and Dropbox. We are a Series-B company backed by Andreessen Horowitz (a16z), YCombinator, and visionary angels like Jyoti Bansal, Mark Leslie, and Elad Gil.
Recently named on the YC Top Companies Lists for 2021 and 2022, and the Forbes Cloud 100 Rising Stars 2020, we’re achieving the impossible daily and transforming an industry that has seen little innovation for decades. We are always looking for passionate people that enjoy tackling the toughest problems with cutting-edge AI/ML. Come join us! 100% of employees surveyed in our most recent engagement survey say they would recommend Ambient.ai as a great place to work and expect to be here in 2 years!
Position OverviewThe Customer Success team at Ambient.ai plays a pivotal role with our enterprise customers. The team is responsible for orchestrating the customer relationship, shepherding them from an initial kick-off and through implementation, onboarding, testing, and training. They help drive effective product adoption and provide best practice advice to ensure customers are getting value and deriving success from our platform leading to renewal and expansion.
The Customer Success Manager is the perfect role for someone with excellent interpersonal skills, customer success experience, and some technical implementation, product configuration, or professional services expertise. Part coach, project manager, consultant, and product expert, you’ll be passionate about helping our enterprise customers transform their business processes by deploying cutting-edge technology in complex enterprise environments at a global scale.
If you want to be at a fast-moving startup, work closely with big-name companies, provide expert advice and help solve some of their mission-critical problems, you may be the CSM we’re looking for!
What you will contribute:
- Own the ultimate success of our customers; this is a full-service CSM role, owning the customer post contract signature all the way to renewal. Manage amp; support our customers through setup, onboarding, implementation, training, testing and launch, working closely with stakeholders to establish and document critical goals, success criteria or KPIs, then measure amp; report progress towards those goals
- Drive product adoption and ongoing usage, ensuring customers realize the full value of the Ambient.ai platform resulting in a magical customer experience, which leads to retention and growth
- Become an expert on the Ambient.ai platform and keep up with industry trends, allowing you to establish a trusted advisor relationship with assigned customers
- Ensure customer feedback is clearly captured and conveyed internally to enable ongoing improvements to our products and services
- Engage with business leaders to thoughtfully help them identify opportunities to expand our footprint and depth of engagement
- Partner with marketing to highlight opportunities for customer references and case studies
- Able to travel up to 30%
What you bring to Ambient.ai:
- 4-5 years of experience in a customer-facing customer success role, working with large Fortune 100/500 companies. Also important is Enterprise SaaS and start-up experience as well as a history of successful customer renewals.
- Strong program management skills and experience managing projects at large enterprise companies with multiple stakeholder complexity.
- Self-motivated, proactive team player with a high level of integrity and desire to assist your colleagues and customers - you can be flexible as this company amp; role scales.
- Strong interpersonal skills and experience building strong internal and external relationships.
- Strong analytical and problem solving skills; displays trust and integrity under pressure when working through customer issues.
- Excellent verbal and written communication amp; presentation skills.
- Basic understanding or interest in learning about machine learning / artificial intelligence.
- Bonus: Experience in management consulting and/or business process transformation
Why Join us:
- We are creating an entirely new category within a 180+ billion-dollar physical security industry
- Full-time employees receive stock options for the opportunity to share ownership and the success of the company