CompanyOverview:Age of Learning is a leading education technology innovator based in Glendale, California, with a talented team of more than 600 individuals comprised of nationally-renowned educators, curriculum experts, developers, artists, writers, designers, engineers, producers, product managers,analystsand marketing experts! Together we develop engaging, effective digital learning technology and content to help children build a strong academic foundation for lifelong success. Our flagship product ABCmouse.com
Early Learning Academyis a comprehensive online curriculum and the #1 digital learning product for young children. To-date, more than 30 million children worldwide have completed over 8 billion Learning Activities on ABCmouse. We recently launched Adventure Academy, the first massively multiplayer online (MMO) game designed specifically to help elementary- and middle-school-aged children learn. It features thousands of engaging Learning Activitiesincluding minigames, books, original animated and live action series, and morein a fun and safe virtual world. Other Age of Learning programs include immersive English language learning products for children in China and Japan; ReadingIQ, a digital library and literacy platform; and a groundbreaking personalized, adaptive digital learning system that individualizes math instruction for every child through AI-driven technology.
We are committed to helping all children succeed. We provide our educational programs at no cost to teachers, Head Start programs, public libraries, and other community organizations, and have served millions of children through these initiatives. We recently established the Age of Learning Foundation to expand this work globally.As we expand our global reach and increase the educational impact of our programs, we’re looking for passionate, ambitious, and collaborative leaders to become a part of our growing team.
As a Help Desk intern, you will join an existing team of technicians that have expertise in networking, software support, including Apple, PC and Linux based system support. You will learn the basics of Active Directory management, Office 365 account creation, software licensing, inventory management, computer deployment in JAMF and Microsoft End Point Manager. You will have the opportunity to interact with artists, developers and many others by providing the first level of support. Come work alongside our technicians where we can show you advanced troubleshooting techniques in an environment with SSO, network access control, and enterprise grade infrastructure.Responsibilities
- Responsible for providing technical assistance and support relating to computer systems, hardware and software
- Respond to queries, run diagnostic programs and isolate issues as necessary
- Documents,tracks and monitors issues to ensure a timely resolution
- Assist with managing company assets via our inventory system
- This position requires quick problem-solving skills and an ability to communicate effectively and proactively
Basic Qualifications
- Enthusiastic appetite for mastering new technologies
- Priorhelp desk and/or PC lab experience preferred
- Retail systems experience and/or retail customer service experience preferred
- You must be currently enrolled in an undergraduate program (four-year college or university) or an accredited graduate program.
- Minimum 3.0 GPA
- Open to U.S. citizens and those eligible to work in the U.S.
- Students must be available 20-25 hours per week during the entire duration of the program.
- Information Technology or related majors strongly preferred
Age of Learning currently provides:• 90% - 100% of health and welfare benefit premiums• A 401(k) program with employer match• 15 paid vacation days plus 11 observed national paid holidays• Team bonding events and a highly collaborative environment• Commitment to Equal Opportunity Employment in addition to an inclusive and supportive company culture• Access to our internal DEI Task Force that focuses on ensuring our products represent all children on a global scale• Opportunities for professional growth through professional learning and development programs• A temporary 100% remote work environment, due to COVID restrictions, to help ensure the safety of our employees• Monthly internet stipend provided due to temporary remote work environment