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This position is assigned to the California Department of Public Health’s COVID-19 Contact Tracing Program, California Connected. The Case Investigation Supervisor is an experienced public health professional providing support to a health department in the fight against COVID-19. The supervisor is responsible for the supervision, direction, training, and continuous assessment of a case investigation team assigned to a designated Local Health Jurisdiction (LHJ). The Case Investigation Supervisor will guide a team regarding messaging, creative problem solving and other interventions for patients and contacts to interrupt ongoing disease transmission. The Case Investigation Supervisor directs the performance of day-to-day disease intervention activities, ensuring that the quality and timeliness of work is performed according to established guidelines. The Case Investigation Supervisor ensures compliance with policies and procedures of the health department regarding confidentiality and data security for the handling of sensitive client information and protected health information. They collaborate with health department staff and other key partners to evaluate program activities, identify best practices and lessons learned and facilitate program enhancements.Responsibilities- Collaborates with surveillance, epidemiology and clinical staff, and other health officials to establish priorities for case investigation and contact tracing, develops appropriate triage protocols for incoming laboratory and provider reports, and conducts evaluation and monitoring of case investigation and contact tracing activities.
- Directs the assignment of disease intervention activities, and monitors progress to ensure investigations are completed in a timely manner; conducts necessary workload assessments and adjusts work assignments.
- Facilitates inter-jurisdictional coordination of information management to ensure the continuity of case investigation and contact tracing.
- Develops, organizes, and monitors the orientation and training of new case investigation and contact tracing staff.
- Provides ongoing coaching, mentorship and facilitates training for case investigation and contact tracing staff to enhance performance and prepare them for increased responsibilities.
- Coordinates collaborative learning opportunities such as facilitating meetings to discuss lessons learned with both successful and poor outcomes of case investigations, notification of exposure and isolation/quarantine compliance and monitoring.
- Reviews case reports prepared by staff to ensure completeness and appropriateness of investigations and actions taken.
- Observes staff investigation and interview techniques to ensure work procedures and quality standards. Promptly discusses findings with employees and offer constructive feedback to improve or maximize levels of performance.
- Confers with LHJs’ management team regarding significant events that could impact program objectives (i.e., potential outbreak situations, personnel issues, changes in health care facility’s policies/infrastructure, or other special circumstances).
- Collaborates in the collection, analysis, and evaluation of process and outcome measures related to case investigation and contact tracing activities and related program objectives.
- Conducts routine report generation and review of performance measures.
- Identifies new and revised work procedures with potential to improve operating efficiency.
- Collaborates with LHJs and other relevant partners to discuss barriers, facilitators, making recommendations for improvement, jointly develop a plan of action to resolve systems issues and improve overall program effectiveness.
- Conducts and monitors quality improvement/assurance activities, providing feedback and training to redirect or realign priorities or resources to achieve objectives.
- Provides documentation in standard reports and par