General Manager, West
Veho, Colombia

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Jan 17, 2022
Last Date
Feb 17, 2022
Location(s)

Job Description

About Veho
Veho is a technology-driven shipping company that enables personalized next-day package delivery, extending partner brand value. Veho brand partners have seen a 20% increase in customer repurchase, 40% increase in customer lifetime value, and 8% rise in net promoter score.
Veho gives package recipients greater insight and control, letting them know when they will receive their package, when drivers are en route, and enables real-time rescheduling, address changes, and personal delivery instructions. Veho's technology matches demand for package delivery with a network of qualified crowdsourced driver partners, ensuring every package is delivered on time and correctly.
The concept for Veho started as a school project while co-founder Itamar Zur attended Harvard Business School. Zur constantly experienced issues receiving packages - from getting the dreaded we missed you note, to stolen packages. He set out to fix the problem so many customers and brands face.
Today, Veho’s robust technology platform provides customers and e-commerce brands with an unparalleled shipping experience, an industry record 99.9% average on-time performance for next-day delivery and an average 4.9-star customer rating. With teammates in 30 U.S. states, Veho locally warehouses and enables last mile deliveries in 15 U.S. cities and?will be in 50 markets by?the end of 2022.
As a General Manager, you will be primarily responsible for steering and scaling our operation in California and additional markets in the United States. You will be responsible for the success of our current operations: local pickups, warehouse operations including sortation and driver launch, dispatch operations including delivery success, customer satisfaction, client satisfaction, and maintaining and growing a healthy Veho team. You will additionally be responsible for extending our footprint within this market, expanding service offerings, and working with our sales and accounts teams to execute on new client ramp-ups.
You will be the primary conduit between the central HQ team and the teammates on the ground in your market who interact with our drivers and customers every day. You will own the market Pamp;L, establish KPIs and team budgets, and drive continuous improvement based on metrics.
You will head an organization of several dozen Veho team members, across dispatch, ground operations, and other administrative functions. As a team manager, you will be responsible for the professional development of your team of supervisors and will help teach them the skills necessary to be successful in the operation while listening to their aspirations and helping shape them as managers in their own right.
This role requires decisiveness and team management skills, as well as data analysis and obsession with numbers, operational excellence, and ultimately providing an exceptional experience to our clients and drivers.An ideal candidate
  • Has 3+ years of experience managing managers and processes with a high standard of excellence and low margin for error.
  • Has a people-first mindset and has excelled at managing and optimizing a physical operation with ground associates.
  • Is empathetic and cares deeply about the success of their teammates and goes above and beyond to support them.
  • Has prior experience in a startup, growing company, or other environments where you rapidly developed and iterated on processes.
  • Is motivated by numbers, has proven experience setting and following success metrics, analyzing data, and communicating decisions that are rooted in numbers. Proficiency in SQL is preferred.
  • Has strong attention to detail, insistence on thorough accountability, and rigorous systems mindset.
  • Is a process builder; has a habit of documenting and designing clear processes that can be easily taught and followed.
  • Has stamina, and will dig deep when the operation is difficult.
  • Is very receptive to feedback, but is discerning and will push back if you do not understand or agree.
  • Has a bias to action. Makes choices and acts fast, but has a habit of reflection after the fact.
  • Is a team player, able to communicate clearly and concisely with your team to accomplish goals.

Job Specification

Job Rewards and Benefits

Veho

Information Technology and Services - San Jose, United States
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