We’re thrilled to announce our recent $202 million Series D funding round! Our mission is to promote justice by illuminating truth. We believe that justice is served by truth, and our platform helps users discover it. Cloud-native and AI-powered, Everlaw is revolutionizing the way law firms, government agencies, and corporate legal departments handle mountains of digital data for internal investigations, ediscovery, and case preparation. We’re growing rapidly and we’re looking for passionate people to join us on the next phase of this incredible journey!
Everlaw is looking for a highly motivated individual who strives to provide an inclusive and collaborative learning environment for their team members. You set a high bar for yourself and those around you, and you are eager to jump in and improve processes. As a Customer Success Enablement Specialist, you will enable and empower team members to provide the best in class customer experience to users. You will play a key role in shaping the future of employee enablement and will get first hand experience building and coordinating a program with the Customer Success Enablement team. You will report directly to the Manager of Customer Success Operations.
At Everlaw, our mission is to promote justice by illuminating truth. Our company culture is open and vibrant and we’re committed to the professional growth of our team members, offering an annual learning and development stipend and regular check-ins with managers regarding career goals. If you’re looking for a place that values passion, integrity, thinking big, and a desire to learn, we’d love to hear from you! Think you’re missing some of the skills and are hesitant to apply? We do not believe in the ‘perfect’ candidate and encourage you to apply if you feel you can bring value to our team.
This is a full-time, non-exempt on-site position located in Oakland, California.
Getting started
- We want you to feel like part of the team early on! Our onboarding process will integrate you into the company with informative sessions on our product, policies, processes, and team structure and goals.
- We’re excited for you to learn, grow, and contribute right away! We trust that you’ll bring experience and knowledge that will uplift and uplevel the team, but we don’t expect you to know everything on Day 1.
In your role, you’ll
- Apply your fresh perspective to improve our onboarding and enablement programs
- Collaborate with the Customer Success functions to identify opportunities to improve our employee onboarding and enablement experience
- Guide new employees through their first few months with the company, ensuring they have the tools, knowledge, and skills to advance them forward
- Create new hire onboarding training materials and deliver certain materials depending on their content. Collaborates with other teams for concepts that fall outside of their individual area of expertise.
About You
- You are a creative thinker and you explore different solutions when problem solving.
- You strive to create inclusive environments where everyone feels safe, heard, and valued.
- You are a strong communicator and collaborator who understands the importance of working as a team.
- You extend empathy to those around you and seek to understand people before offering guidance.
- You have an eye for process improvement and you understand the importance of building processes that can scale with the team.
Benefits
- Competitive salary
- Substantial equity
- Retirement plan with company matching
- Health, dental, and vision
- Flexible Spending Accounts for health and dependent care expenses
- Paid parental leave and sick leave
- Seventeen paid vacation days plus 11 federal holidays
- Membership to Modern Health to help employees prioritize mental health and wellnessAnnual allocation for Learning amp; Development opportunities and applicable professional membership dues
- Company-sponsored life and disability insurance
Perks
- Work in Uptown Oakland, just steps from the BART line and dozens of restaurants and walking distance to Lake Merritt
- Flexible work-from-home days on Tuesdays and Thursdays
- Monthly home internet reimbursement
- Select your preference of hardware (Mac or PC) and customize your desk setup
- Enjoy a wide variety of snacks and beverages in the Oakland office
- Bond over company-wide out-of-the-box events and fun activities with your team
- Time off for company-sponsored volunteer events and 4 paid hours per quarter to volunteer at a charitable organization of your choice
- Take advantage of learning and career development opportunities
- One of Wealthfront’s 2021 Career Launching Companies, one of Inc Magazine's Best Workplaces, and one of 2020’s Best and Brightest Companies to Work