We’re thrilled to announce our recent $202 million Series D funding round! Our mission is to promote justice by illuminating truth. We believe that justice is served by truth, and our platform helps users discover it. Cloud-native and AI-powered, Everlaw is revolutionizing the way law firms, government agencies, and corporate legal departments handle mountains of digital data for internal investigations, ediscovery, and case preparation. We’re growing rapidly and we’re looking for passionate people to join us on the next phase of this incredible journey!
Everlaw is looking for a highly motivated Customer Success Business Analyst who is looking to expand their career in the data analysis industry while making a big impact on a rapidly growing team and business. We are seeking an individual who can effectively communicate complex data concepts to a broad audience and who takes a process driven approach to problem solving. As a Customer Success Business Analyst, you will play a pivotal role in surfacing and interpreting key business insights which will enable the Customer Success teams to provide the best experience to our customers. You will report to the Manager of Customer Success Operations.
At Everlaw, our mission is to promote justice by illuminating truth. Our company culture is open and vibrant and we’re committed to the professional growth of our team members, offering an annual learning and development stipend and regular check-ins with managers regarding career goals. If you’re looking for a place that values passion, integrity, thinking big, and a desire to learn, we’d love to hear from you! Think you’re missing some of the skills and are hesitant to apply? We do not believe in the ‘perfect’ candidate and encourage you to apply if you feel you can bring value to our team.
This is a full-time, non exempt, on-site position located in Oakland, California.
Getting started
- We want you to feel like part of the team early on! Our onboarding process will integrate you into the company with informative sessions on our product, policies, processes, and team structure and goals.
- We’re excited for you to learn, grow, and contribute right away! We trust that you’ll bring experience and knowledge that will uplift and uplevel the team, but we don’t expect you to know everything on Day 1.
In your role, you’ll
- Get acquainted with our processes, tools, and data through onboarding sessions with your teammates.
- Apply your fresh perspective to improve and refine our data analysis approach.
- Familiarize yourself with the customer success organization and learn how we measure performance across the different subteams.
- Use your expertise to influence and guide customer success business strategy.
- Collaborate with team members and leadership to ensure uniform data analysis practices.
- Build business processes and systems which will allow us to scale alongside our growing business.
About You
- You tackle problems with an analytical framework. You use a data driven approach and you regularly test your assumptions to ensure an unbiased approach.
- You have experience handling multiple projects simultaneously and you can prioritize tasks based on business needs.
- You are a deep listening and inquisitive by nature. You make sure you completely understand complex situations that arise during decision making.
- You thrive in a collaborative environment. You understand the importance of teamwork and strong communication.
- You can communicate complex technical information to a broad range of audiences.
- Familiarity with SQL and data visualization software (e.g. Tableau, Looker, etc.) a plus
Benefits
- Competitive salary
- Substantial equity
- Retirement plan with company matching
- Health, dental, and vision
- Flexible Spending Accounts for health and dependent care expenses
- Paid parental leave and sick leave
- Seventeen paid vacation days plus 11 federal holidays
- Membership to Modern Health to help employees prioritize mental health and wellness
- Annual allocation for Learning amp; Development opportunities and applicable professional membership dues
- Company-sponsored life and disability insurance
Perks
- Work in Uptown Oakland, just steps from the BART line and dozens of restaurants and walking distance to Lake Merritt
- Flexible work-from-home days on Tuesdays and Thursdays
- Monthly home internet reimbursement
- Select your preference of hardware (Mac or PC) and customize your desk setup
- Enjoy a wide variety of snacks and beverages in the Oakland office
- Bond over company-wide out-of-the-box events and fun activities with your team
- Time off for company-sponsored volunteer events and 4 paid hours per quarter to volu