Note! Apply link will take you to an external website.
Client Services Senior Manager, Enterprise
Color, Colombia
Experience
1 Year
Salary
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Nov 5, 2021
Last Date
Dec 5, 2021
Location(s)
Job Description
Named by Rock Health as the Best Digital Health Company to Work For, Color is a leading healthcare technology company. Color is building and delivering technology-enabled healthcare to millions of people. Through partnerships with public and private partners including governments, employers and health systems, Color’s infrastructure and software enables large populations to receive essential healthcare services directly where they live or work. This includes testing and telehealth services for preventive health and infectious disease management.
Since March 2020, Color has mobilized to address the pandemic by leveraging its platform to scale COVID-19 testing programs around the country. Color’s platform is used by more than 100 major employers, universities and public health institutions, such as the City of San Francisco, the State of California and PerkinElmer, community-based efforts in Oakland, and others, to deliver critical health programs.For more information about Color and its response to COVID-19, visitwww.color.com.
By investing in the technology that ensures easy and affordable access to healthcare, Color is creating the infrastructure that will serve us for decades to come. Apply to join Color and do some of the most important work of your career.If you are not sure that you're 100% qualified, but are up for the challenge - we want you to apply!
Color is looking for a Client Services Senior Manager to lead our enterprise client services team, build and maintain strong relationships with our Fortune 500 and university clients. In this role, you’ll develop an understanding of the strategic needs of our employer and university partners and their employee and student populations. You will shape their population health strategies, supporting their priorities for managing the health of their populations, and bringing the best of Color’s products and services to them, as well as feed insights back to internal Color teams, like Product and Ops. Using a mix of strategic consulting, customer success and commercial orientation, you will enable the team to manage and grow these large, strategic clients.
This role is accountable for overall client satisfaction, health of the relationship and organic growth within their portfolio of clients. This role serves as a proxy for the client with internal teams and a proxy for the team with the client to ensure that project outcomes deliver against goals and scope, while providing transparency and managing client expectations.
This role will be a great fit for you if you are someone who is energized by engaging with customers, building strategic relationships that unlock account growth and delivering results. You are a doer, who is passionate about making a difference, comfortable with ambiguity, and are naturally collaborative.How You'll Contribute:- Oversee and grow the Enterprise CSM team which owns the relationships with all our enterprise customers
- Own the goals, OKRs and revenue targets for our enterprise customer base, and own success and growth for each
- Manage enterprise account strategies, outlining a clear roadmap for both success and growth in terms of commercial and health outcomes, the customer’s pivotal initiatives and their population goals
- Develop long-term strategic relationships with current and new enterprise partners (employers and universities), identifying their unique needs and how they can best be served by Color
- Earn trust and increase client happiness through critical initiative execution, partnership support, strategic counseling, and high responsiveness
- Collaborate with our Marketing, Product, and Design teams to prioritize new product development, upsell new offerings, and build employee awareness marketing campaigns
Our Ideal Candidate Will Have/Be:- 7-10 years of total experience in management consulting, healthcare client services or similar
- Experience in B2B style partnerships, preferably at an organization where high-touch, long-term relationships were essential to the business’ success
- Strong commercial orientation, with experience leading up-sell and/or consumption-based growth; Experience on new sales welcome but not required
- Knowledge and understanding of how to develop strong trust-based client relationships - balancing confidence, modesty, and tact at senior levels
- Excellent written and oral presentation skills with the ability to synthesize information and deliver strong story-telling
- Strong organization and team management, with an attention to detail and the ability to keep track of both the high level progress and the small details
- Comfort with ambiguity: you are comfortable working in a high growth, constantly changing environment, and have a proven track record of leading initi
Job Specification
Color
Information Technology and Services - San Jose, United States