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Operations Team Lead
Ocrolus, Colombia
Experience
1 Year
Salary
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Oct 27, 2021
Last Date
Nov 27, 2021
Location(s)
Job Description
Join the Ocrolus rocket ship!Ocrolus is the leading intelligent automation platform that helps customers make faster and more accurate decisions. Ocrolus transforms documents into digital data and analytics within minutes. That’s why partners like PayPal, Plaid, and Square work with us. Ocrolus has raised over $100 million in venture capital, backed by Oak HC/FT, FinTech Collective, Bullpen Capital, and QED Investors, among others.
A Team Leader will be responsible for managing, monitoring and supervising a team of verifiers to achieve the organization’s objectives and business goals. This includes and is not limited to providing guidance, instruction, coaching and leadership skills to inspire the team to perform at the best of their potential. You will play a crucial role in employee satisfaction by creating a team that works in synergy to maximize the organization's growth. A Team Leader with his excellent interpersonal skills will manage the day-to-day activities of the team efficiently, thus helping the management in retention of a quality workforce as well as in the success of the organization.Responsibilities:- Daily pre amp; post team briefings to share any business updates amp; plan of action.
- Be responsible and accountable to ensure Verifiers meet all Productivity and Quality targets.
- Regularly share feedback with Verifiers based on Productivity reports provided by management amp; Quality reports shared by QAs.
- Ensure Verifiers are keeping up with latest Quality standards by tracking Training attendance, etc.
- Team daily attendance tracking.
- Queue Management to align verifiers basis the volume flow (movement of team members to different tasks as per requirement).
- Prompt and clear communication with the team amp; management.
- Team Schedule Adherence/Break Management.
- Queries related to the process to be addressed and closed.
- Conflict resolution among the team members.
- Team Building Initiatives.
- Monthly review meeting - MRM.
- Need to be in the Lake Mary or Maitland area of Orlando Florida
Life at Ocrolus
Come build the future of fintech with us. At Ocrolus, you will work with extraordinary people and receive benefits and development opportunities to empower you in and out of the office.
Ocrolus employees enjoy flexible working hours, unlimited PTO, Appreciation holidays (last Friday of the month off), an inclusive work environment (Damp;I Council), and monthly wellness reimbursement for physical and mental well-being.
We take pride in our dynamic, diverse team, unified by shared values of Ownership, Optimism, Objectivity, Humility, Urgency, and Appreciation. We love what we do and the people we do it with, which is why we welcome every individual, provide them with equal opportunity irrespective of their race, gender, gender identity, age, disability, national origin or any other legally protected rights that one has.
Launch your own Ocrolus experience today!
We look forward to hearing from you! Job Specification
Ocrolus
Information Technology and Services - San Jose, United States