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Quality Analyst
Ocrolus, Colombia
Experience
1 Year
Salary
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Oct 27, 2021
Last Date
Nov 27, 2021
Location(s)
Job Description
Join the Ocrolus rocket ship!Ocrolus is the leading intelligent automation platform that helps customers make faster and more accurate decisions. Ocrolus transforms documents into digital data and analytics within minutes. That’s why partners like PayPal, Plaid, and Square work with us. Ocrolus has raised over $100 million in venture capital, backed by Oak HC/FT, FinTech Collective, Bullpen Capital, and QED Investors, among others.
As Quality Analyst, you will be responsible for overall operations quality and process improvement projects across the organization to help ensure that we are delivering our customers the highly accurate data we promise them. In this way, your role will be very crucial for the success of the organization. You will have the core responsibility of helping the operations organization improve overall quality through identifying necessary process improvements, building organizational alignment on various quality standards, and providing valuable feedback to both Verifier Team Leaders and individual Verifiers as part of an ongoing quality assurance program. An effective QA can lead to better customer service, stronger employee-motivation, and enhanced customer retention.Responsibilities:- Responsible for the Overall Quality Scores for respective teams
- Analyze Daily/Weekly/Monthly quality scores, conduct Calibration sessions and share Error / Quality trends with their respective teams
- Plans, conducts, coordinates and implements comprehensive Feedback Sessions for verifiers / Leadership Team
- Raise timely request for Training / Gold Files required for Training / Practice purposes
- Perform Daily Internal Audits on task processed by verifiers at the last process step
- Determines training needs by evaluating strengths and weaknesses of existing employees and conducting regular sessions to enhance the overall health of the process
- Translating process requirements into training needs that will groom employees for an increasingly diverse set of task and form types Identifying areas where technical solutions would improve business performance
- Adhere to Compliance Standards / Data Purge Policy while preparing sample files and sharing quality feedback
- Timely escalation of findings the issues / gap impacting overall quality of the process
- Recommend Removal of Task Permissions for underperforming verifiers
- Manage Customer Satisfaction / System Improvement Projects for Internal and External Customers (Example, PS Tool Labelling, Mortgage Labelling, Sanity Checks for PayPal, Prosper Funding LLC etc)
- Liaising with NY Teams for all Projects related queries / clarification
- Ensuring all projects meet the deadlines and delivered as per required TAT and Quality standards
- Need to be in the Lake Mary or Maitland area of Orlando Florida
Life at Ocrolus
Come build the future of fintech with us. At Ocrolus, you will work with extraordinary people and receive benefits and development opportunities to empower you in and out of the office.
Ocrolus employees enjoy flexible working hours, unlimited PTO, Appreciation holidays (last Friday of the month off), an inclusive work environment (Damp;I Council), and monthly wellness reimbursement for physical and mental well-being.
We take pride in our dynamic, diverse team, unified by shared values of Ownership, Optimism, Objectivity, Humility, Urgency, and Appreciation. We love what we do and the people we do it with, which is why we welcome every individual, provide them with equal opportunity irrespective of their race, gender, gender identity, age, disability, national origin or any other legally protected rights that one has.
Launch your own Ocrolus experience today!
We look forward to hearing from you! Job Specification
Ocrolus
Information Technology and Services - San Jose, United States