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ServiceNow Project Manager
Ahead, Colombia
Experience
1 Year
Salary
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Oct 26, 2021
Last Date
Nov 26, 2021
Location(s)
Job Description
AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.
Project Manager
TheProject Manageris responsible for management of assigned technical projects.TheProject Managerexecutes day-to-day management of assigned project segments. In addition, theProject Managermanages the group of projectsas a whole,providinga single point of knowledge and control for the aggregate effort.Roles and Responsibilities- Guiding various project teams and Client organizations on how to use Agile/Scrum practices and values to delight AHEADs Clients
- Guides assigned project team on how to get the most ofoutself-organization
- Guides assigned project teams on self-organizing to fill in the intentional gaps left in the Agile/Scrum frameworks
- Assesses the Scrum maturity of the project team and organization and coaching the team to higher levels of maturity, at a pace that is sustainable and comfortable for the project team and Client organization
- Removes impediments and/or guides the team to remove impediments by finding the right personnel to remove the impediment
- Builds a trusting environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis on healing and problem-solving
- Facilitates getting work done without coercion, assigning, or dictating the work
- Facilitates discussion, decision making, and conflict resolution
- Assisting with internal and external communication, improving transparency, and radiating information
- Supporting and educating the Product Sponsor, especially on grooming and maintaining the product backlog
- Providing all support to the team using a servant leadership style whenever possible, and leading by example
- Perform analysis of utilization of resources for projects in execution and measuring for future resource allocation needs
- Establish and drive ongoing development and tracking of additional services revenue opportunities within the client’s environment
- Understands client needs and matches them to relevant services or products; manages client expectations
- Understands and communicates goals and critical success factors for the project; sells ideas persuasively and paces the communications properly (Communication).
- Plan and coordinate all aspects of technical projects from initiation through deliver
- Ensure service delivery success and Client satisfaction through effective project management
- Manage project initiation activities, which include the identification of contractual obligations, client needs and goals, existing situations, and necessary contacts. Gain access to existing information as needed
- Develop, define, and execute project plans, project scope, activities, schedules, budgets and deliverables
- Identify needed resources for projects while defining and assigning major project roles
- Coordinate activities and tasks among project team members, other internal departments, and client or vendor/subcontractor organizations as needed to meet project goals, and ensures project completion is on schedule, within budget constraints, and of the appropriate quality standards for the project scope
- Assign and monitor work of project team, providing technical and analytical support and direction
- Interface with clients on technical matters as needed
- Manage project risks, issues/problems, and activity progress to ensure project goals (e.g., deadline, scope and quality) are achieved
- Assist with problem resolution or risk mitigation as needed
- Manage the integration of vendor/subcontractor tasks as well as track and review vendor/subcontractor deliverables, if appropriate for the project
- Conduct project closure activities to formalize and communicate the project acceptance, handover documentation, and ongoing activities. This includes completing a post-implementation review to identify areas of improvement
- Identify project management coordination process gaps or areas for improvement.Recommends and implements solutions
- Utilize Ahead systems (Salesforce,financialforce,etc.) to maintain updated project information
Qualifications- Strong ability to independently manage medium to high risk, high complexity, and high client visibility projects
- Knowledgeable of project management standards, processes, procedures and guidelines using both Agile and Waterfall methodologies
- Knowledgeable of industry project management best practices (i.e., Project Management Body of Knowledge - PMBOK)
- Knowledgeable of the company's products and services
- Solid understanding of various types of IT project methodologies and life cycles (
Job Specification
Ahead
Information Technology and Services - San Jose, United States