Ally Success Manager
ADDI, Colombia

About ADDI
We are a technology company working to transform credit and banking in Latin America starting with point of sale finance. We aim to build fair, simple and affordable financial services that empower our clients, treating them with dignity, and building financial freedom. We launched in February 2019 and have already served thousands of clients and disbursed millions of dollars.
We operate as a full stack startup. We have built our core systems and processes from scratch, and we believe our technology and analytics platform will drive our progress into the years to come. We come at this with deep experience building and growing technology teams and financial products. As important as what we do is how we do it. We are a conscious company, and are deeply committed to working and living our five core values - A company of owners inspiring colleagues, we pull rabbits out of hats, we care and we trust, act with integrity, win today every day, and scale exponentially
We are backed by Andreessen Horowitz, Monashees, Village Global, and an outstanding team of individual angels, including Kevin Ryan, Josh Abramowitz, and Scott Weiss.

About the role
ADDI can be a powerful Ally for merchants to increase their sales, conquering new customers and increasing the average ticket. You will build close relationships with our merchants to help them leverage our power and design a delightful customer experience, increasing their sales and, therefore, ADDI’s share of wallet.Why join us

• Work on a problem that matters and empower merchants across the region.
• Build a lasting company from the very beginning, helping define every aspect of it.
• Massive market opportunity ahead of us; we are growing faster than pretty much any other fintech lender was at our stage.
• Work alongside a great and diverse team that cares about what we are doing and how we are doing it.
• Generous compensation, including: Stock Options, Health plan, Dental plan, Meal ticket, Food ticket, Mobility, Home Office support, Educational budget, English/Spanish classes,, Total Pass and New Values

What you will do

• Onboard new merchants, designing together a new customer journey and giving them the tools we provide for success
• Ensure activations amp; originations of new merchants as soon as possible
• Design campaigns and strategies in order to increase sales
• Work together with our marketing team
• Maintain healthy amp; sustainable relationships with merchants
• Give valuable feedback to our product team in order to improve our solution and have better results
• Increase ADDI’s share of wallet within merchants
• Increase ADDI’s merchant NPS
• Maintain and improve our NDR (Net dollar retention)
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Requirements

• 3+ years of experience in customer success, e-commerce,, digital payment methods or sales
• Good Communication skills, handle communication with decision makers.
• Digital marketing knowledge
• Experience generating business strategies with customers
• Result oriented
• CRM management
• Intermediate or higher level of english