IT Support - HQ

IT Support - HQ
Finix, Colombia

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Jul 29, 2021
Last Date
Aug 29, 2021
Location(s)

Job Description

About Us:Finix is the smartest way for businesses to own, manage, and monetize payments. Built by payments experts from Klarna, PayPal, and Worldpay, Finix is trusted by companies like Lightspeed POS Inc., Passport, and Clubessential to build and scale their payments infrastructure. Headquartered in San Francisco, Finix is a privately held company funded by American Express Ventures, Bain Capital Ventures, Homebrew, Inspired Capital, Lightspeed Venture Partners, Sequoia Capital, Visa, and others. To learn more, visit www.finixpayments.com.
About the Role:We are looking for a talented IT Support Associate to add to our growing team. You will be responsible for the support of all Finix employees and SaaS offerings (i.e., G Suite, Atlassian products, Slack, Okta, O365, etc.).The ideal candidate will have a customer-first mentality, and possess the ability to adapt in an ever-changing technology landscape. You Will:
  • Provide extraordinary support to all employees of the company, both on-site and remote.
  • Assist with the onboarding/off-boarding process from beginning to end.
  • Document, track, and monitor hardware and software problems using an existing ticketing system (Jira Service Desk).
  • Handle maintenance and troubleshooting to ensure desk, meeting room, and office setups are in working order.
  • Support and administer our suite of SaaS applications such as Google Workspace, Okta, Slack, and other tools.
  • Assist with inventory, auditing, reporting, and managing technical equipment and hardware.
  • Create knowledge-base articles and documentation both for employee self-service and internal IT procedures.
  • Support AV equipment in our San Francisco office.
You Have:
  • 1+ years of experience working in an IT-related field, ideally in an evolving support function.
  • Outstanding communication skills and the ability to collaborate with internal partners.
  • Experience administering and troubleshooting a wide variety of SaaS solutions (e.g., G Suite for Business, O365, Atlassian Suite, Okta, etc.)
  • Exhibit a passion for an employee-service driven approach
Finix is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Applicants Only: External recruiting agency resume submissions will not be accepted.

Job Specification

Job Rewards and Benefits

Finix

Information Technology and Services - San Francisco, United States
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