System Engineer Intern
TEAM International, Colombia
Job Description
We are looking for an Intern System Engineer to join our team in LATM. You will be working in a team supporting the client's IT infrastructure.
Schedule:
· 9x5 monitoring of infrastructure.
Communication:
· Provide prompt and accurate feedback to customers, within agreed time limits.
· Ask targeted questions to quickly understand the root of the problem/requirement.
· Follow up with reporter to ensure their IT systems are fully functional after troubleshooting.
· Communicate information to developers and other technical engineers.
Management:
· Take ownership of the reported ticket and seeing it through to resolution
· Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams
· Prioritize and manage several open issues at one time;
· Filing accurate and timely reports regarding problems;
· Prepare network amp; server reports;
· Documenting troubleshooting and problem resolution steps.
Technical:
· Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues;
· Resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support;
· Research and identify solutions to software and hardware issues;
· Diagnose and troubleshoot technical issues, including account setup and network configuration;
· Refer to internal database or external resources to provide accurate tech solutions;
· Researching technical issues;
· Ensure NOC notifications are accurate and are sent out within published SLAs
Requirements
- Base Knowledge of Active Directory Services, DFS, DNS, IIS, and Windows Server 2008/2012/2016 operating systems;
- English Intermediate verbal skills, Intermediate writing skills;
- Knowledge and Experience with Azure/AWS is a plus;
- Knowledge at VMware/Hyper-V is a plus;
- Database administration experience is a plus;
- PowerShell and Python are a plus;
- Either MCSA, MCSE, or MCSD Certification is a plus
Benefits
Being a part of TEAM International gives you the chance to work on challenging projects with great professionals, international clients, and the latest technologies.
We have a great benefits package that includes: English lessons, Private Health Insurance, 20+ Vacation days. Gym Bonus, Education allowance, etc.
You will join a great working environment, with chill spaces, you can enjoy our beer Fridays, play station, board games and free snacks at the office, we are in an amazing location at El Poblado’s Milla de Oro Building