About FiixFiix is on a mission to build better maintenance teams by connecting customers to the tools, resources, and technology they need to join the future of maintenance. We help our customers drive better business outcomes with easy-to-use, AI-driven maintenance software, an open ecosystem, pre-built integrations and the industry expertise they need for maintenance success. There are over 2600 maintenance teams in 90+ countries using Fiix to improve communication, asset health, and even sustainability.Creating positive social impact is baked into our company DNA, and as one of Canada’s fastest-growing companies and Best Workplaces, we’re transforming an industry and doing it the right way.
About the teamOur Fiixers are the key to our success. Our team is made up of professionals who bring together a variety of experiences, backgrounds and perspectives. We celebrate the diversity of our people and place a high value on creating an environment where everyone can bring their whole self to work.
As a Fiixer, you will work in a caring and collaborative culture, alongside people who are passionate and purpose-driven. You’ll have the support and resources you need to grow, achieve your professional goals and develop your career for the future.
In our fast-paced, high-growth environment, you’ll have the opportunity to work on challenging projects, develop your expertise and pursue leadership, within and outside of your role. Plus, as a BCorp certified organization, there are tons of opportunities to make an impact! Take paid time off to volunteer in your community, start up a new committee, join an employee resource group, or mentor other Fiixers. Best of all, you’ll have the flexibility to work remotely or come and experience our awesome office. No matter where you’re working from, we’re committed to ensuring that the Fiixer experience is best in class!
As an Implementation Consultant you will be actively involved in helping our clients implement and adopt the Fiix CMMS throughout their organization through onsite and/or remote consultation sessions. You will train clients’ employees on product functionality, communicate information about the implementation process, and guide and support our clients through each project milestone until successful launch of their new software is achieved.
Please note, this is a remote position. What you will do:- Work directly with clients to configure their CMMS system to meet their specific business needs
- Serve as subject matter expert with respect to best practice implementation strategies
- Develop and maintain deep expertise of Fiix products and best practices to provide value to our customers
- Develop and deliver client-specific training programs during project implementation.
- Supports the development of client-specific training material, or standard operating procedures
- Design and develop client-specific dashboard KPIs amp; widgets using SQL
- Assists in the development of client-specific reports using Fiix reports designer
- Effectively migrate client data into Fiix
- Support system integrations between Fiix amp; ERP systems
- Ensure optimal system functionality through effective project management, training, product engagement and best practices
- Assist technical support team with complex client issues
- Travel up to 40% of the time
What we’re looking for:- 3+ years solid experience in a software implementation role; experience with SaaS or CMMS software is strongly preferred
- Bilingual (English and Spanish)
- Proven customer-facing and relationship building skills and excellent verbal, written and presentation skills
- Demonstrated analytical problem-solving acumen, including the ability to figure out how things should work, and to identify patterns and trends
- Flexible and responsive to changing priorities
- Able to keep motivated and on task with minimal guidance
- Positive, self-starter attitude and desire to exceed expectations at every opportunity
- High attention to detail, strong organizational skills, and an absolute focus on quality of work
- Thrive in a fast paced, dynamic, challenging and team-oriented work environment
- A valid driver’s license and Passport are required for this role
- Bachelor's Degree or equivalent in a related field
Equity Statement
At Fiix, we recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the