Customer Success Consultant
ADDI, Colombia

About ADDI
We are a technology company powering and enabling digital commerce across Latin America, starting with POS financing. We launched in February of 2019, have already served thousands of clients and disbursed millions of dollars, and will start our first international expansion!
We operate as a full stack startup. We have built our core systems and processes from scratch, and we believe our technology and analytics platform will drive our progress into the years to come. We come at this with deep experience building and growing technology teams and financial products. As important as what we do is how we do it. We are a conscious company, and are deeply committed to working and living our five core values - Integrity, Awareness, Kindness, Action, and Judgment.
We are backed by Andreessen Horowitz, Monashees, Village Global, Quona and an outstanding team of individual angels, including Kevin Ryan, Josh Abramowitz, and Scott Weiss.
About the role
Establish ADDI as the preferred financing alternative to meet our clients dreams and objectives by accomplishing two core missions:Making ADDI the best financing solution in the eyes of our allies, becoming a strategic partner to their businesses and delivering an outstanding ally experience.Building a direct relationship with our clients whereby they rely on and increasingly demand ADDI when financing their purchases.Why join us

• Work on a problem that matters and empower merchants across the region.
• Build a lasting company from the very beginning, helping define every aspect of it.
• Massive market opportunity ahead of us; we are growing faster than pretty much any other fintech lender was at our stage.
• Work alongside a great and diverse team that cares about what we are doing and how we are doing it.
• Generous compensation, including: Health plan, Dental plan, Meal ticket, Food ticket, Mobility, Home Office support, Educational budget, English/Spanish classes, ZenKlub, Total Pass, New Values and Stock Options

What you will do

• Ensure our allies are originating with Addi
• Onboard new alliesEnsure activations amp; originations of new allies as soon as possible
• Generate amp; develop strategies in order to increase originations
• Maintain healthy amp; sustainable relationship with allies
• Give valuable feedback to our product team in order to improve our solution and have better resultsNPS responsable
• Maintain and improve our NDR (Net dollar retention)

Requirements

• 3+ years of experience in sales or customer success
• Good Communication skills, handle communication with decision makers.
• Experience selling with consultative selling
• Experience generating business strategies with customers
• Result oriented
• CRM management
• Intermediate or higher level of english