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Customer Onboarding Manager (Remote, Illinois)
Madison Logic, Inc., Colombia
Experience
1 Year
Salary
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Mar 23, 2021
Last Date
Apr 23, 2021
Location(s)
Job Description
About Madison Logic:
Our team is reshaping B2B marketing and having fun in the process! Madison Logic is rapidly growing and is constantly looking for new talent to raise the bar. Work with amp; learn from an incredible group of people that care about your success as much as they care about their own. As a truly global company, we take pride in the diverse backgrounds of our team. We put thought into every hire and we hand pick only the best talent. When you join our team, you are committing to giving 100% and always striving for more.
Customer Onboarding Managers are the product, integration and program launch experts at Madison Logic. This group provides post-sales technical service spanning both implementations and customer support through pre-launch, launch, active, and post phases. Customer Onboarding Manager is a tech-savvy professional that is able to explain technical details and requirements to a non-technical audience. They are results-driven and aspire to achieve specific goals (campaign setup accuracy, increased retention rates and renewal budgets, decrease in time-to-go-live on complex programs and integrations).What You'll Do:- Coordinate and maintain ad campaigns using the Company's first party data and a variety of tools/technologies that are integrated with the Company's lead generation and display platforms.
- Consult with clients and determine campaign strategy
- Recommend effective optimization and delivery adjustments to improve campaign performance.
- Turn campaign data into actionable intelligence and provide partners with solutions to meet their technical and business goals
- Communicate with internal departments on status and issue updates and resolution, technical requirements to software engineers, campaign updates and milestones, management-level summaries, and issue escalation.
- Guide new and existing partners through the Madison Logic Platform including implementations, integrations, ongoing maintenance and growth
- Manage issue updates, own resolutions, technical requirements, campaign updates amp; milestones, management level summaries and issues escalations
- Proactively identify optimization and upsell opportunities of ML products and services
- Develop client specific lead generation strategies
- Support Customer Success Managers and Sales Executives through scheduled and proactive provisioning of data, findings, observations, and action items.
- Respond in a timely manner to general and specialized client requests, including payment, reporting, implementations and product-related questions.
- Work with Operations team to be sure assets and instructions are implemented correctly. Assist in troubleshooting any ad creative issues that affect tracking, implementation, or reporting.
- Monitor scheduling and delivery of campaigns using multiple ad trafficking systems.
- Responsible for testing, QA, and signoff of all campaign elements.
- Strong drive to meet and beat deadlines and KPIs.
What You Have:- Bachelors Degree
- 2+ years experience in Account Management, preferably managing display advertising and lead generation campaigns
- Knowledge of HTML preferred
- Solid knowledge of Excel and MS Word
Qualifications | About You:- Employee management and experience in other ad products is a plus.
- Ability to coordinate multiple projects in a fast-paced environment
- Ability to work with a wide range of stakeholders and drive projects forward from start to finish
- High level of enthusiasm and energy, as well as a sense of urgency in addressing client issues
- Ability to work independently and escalate issues when necessary
- Ability to work towards goals on an individual and team level
- Ability to prioritize and multi-task competing responsibilities
- Strong analytical, problem solving, quantitative, organizational and communication skills (both written and verbal)
- Strong drive to meet and beat deadlines and key performance indicators
Benefits Perks:- Opportunities for Advancement As We Grow, You Grow!
- Competitive Benefits including Medical, Dental, Vision, and FSA plans
- Employer-paid Life, ADamp;D and STD insurance
- 401k with Company Match
- Commuter Benefits (Transit amp; Parking)
- Generous Paid Time Off including: 9 paid Holidays, 17 Vacation Days (to start!), Sick Time, Floating Holiday Program, and Parental Leave
- 2 Paid Volunteer Days
- Work-Flex Policy
- Flexible You Do You Monthly Cash Stipend
- Legal amp; Financial Services Benefits
- Company Outings, Social amp; Charity Events, Sponsored Healthy Hours amp; Happy Hours
- Wellness initiatives
- Global Mobility Program
- An innovative, energetic culture and a fantastic team!
Job Specification
Madison Logic, Inc.
Information Technology and Services - Santo Domingo, Colombia