IT Support
Confluent, Colombia

At Confluent, we’re creating a category that transforms how every company manages and streams data. Have you ever found a new favorite series on Netflix, picked up groceries curbside at Walmart, or paid for something using Square? That’s Confluent in actiongiving our customers instant access to massive amounts of real-time data, enabling them to thrive in an ever-changing digital world. As one of the fastest-growing enterprise companies in history, and with Fortune 100 customers across major industries, we have a tremendous opportunity in front of us. We also have experience on our side. Our leaders have taken companies of our size to major success before and include some of the original creators of Apache Kafka.
We’re looking for self-motivated team members who crave a challenge and feel energized to roll up their sleeves and help realize Confluent’s unlimited potential. Chart your own path and take healthy risks with the backing and support of our #OneTeam culture. Be part of inclusive initiatives like Employee Resource Groups and development programs, and take advantage of benefits that support our diverse global teams. Grow as we growwhether you’re just starting out or managing a large team, you’ll be amazed at the magnitude of your impact.
About the RoleWe are looking for a detail-oriented and hardworking individual with exceptional customer service skills to join our growing IT Team! In this position, you will be responsible for providing technical assistance and support to team members with computer systems, hardware, or software issues. You will also help to manage the onboarding setup and deployment for new hires and be a point of contact for employees having technical issues - making this a critical and high visibility role.
If you are someone who is flexible, team-focused, excited by the world of IT, skilled at handling and prioritizing tasks, and able to maintain a positive and professional attitude, even under stressful situations, you could be an excellent fit for this role!What you’ll do

• Onboarding amp; offboarding for Confluent employees amp; contractors
• Documenting Knowledge Base articles for employee self-service
• Managing laptop setup and deployment for new employees with standard hardware, images, and software
• Installing new hardware and software upgrades requested from users
• Monitoring and responding quickly and effectively to end-user requests or incidents
• Analyzing and solving technical problems by using problem-solving skills via telephone, email, and using remote assistance
• Providing technical support for audio/visual and event support
• Diagnosis and resolution of computer hardware, software, and network issues
• Asset Management amp; purchasing for hardware, software, and SaaS applications

What we’re looking for

• 2+ years of technical support experience in a corporate support
• Excellent customer service, communication, and organizational skills with a high level of attention to detail
• In-depth knowledge of Windows and Mac OS operating systems and broad knowledge of productivity tools
• Demonstrated knowledge of technical ability across a wide range of hardware, software, and mobile platforms
• Strong analytical and troubleshooting skills

Additional highly desirable experience

• Jamf, G-Suite, Slack, Okta, Zoom experience is a plus
• ITIL Certification preferred

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Come As You Are
At Confluent, equality is a core tenet of our culture. We are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. The more diverse we are, the richer our community and the broader our impact.
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