LatAm: Clients Relations Specialist
Support Shepherd, Colombia

*ONLY ENGLISH RESUMES WILL BE REVIEWED*

Position: Client Relations Specialist

Working Hours: 8 am - 5 pm Pacific Time (PST), Monday to Friday

Holidays: US Holidays
Salary: 1000 - 1800 USD

Benefits: 12 days of PTO and Medical allowance (after 6 months)
Performance Bonus:

• Sales appointment bonus (per appointment scheduled after threshold; i.e. expectation is to set 100 appointments per month for our field sales, they are bonused per appointment set above threshold)
• Lead management bonus (for surpassing % conversion rate; i.e. if we close gt;70% of paid leads over the phone and technicians successfully perform an assessment)
• Team performance bonus (i.e. if we surpass our profit targets, will receive % of the exceeded amount)
• Client satisfaction bonus (i.e. if we remain within the 90% satisfaction rating)

Responsibilities:

• Outbound Sales and Scheduling: Cold call local businesses, effectively communicate services, and schedule appointments.
• Inbound Lead Management: Handle incoming calls, provide detailed service information, and collaborate for smooth client transitions.
• Client Relations: Follow up post-service for feedback, resolve concerns promptly, and contribute to high customer satisfaction.
• Administrative Support: Manage call transfers, assist with tasks, and participate in training for alignment with company values. Performance is evaluated based on set appointments, closed sales, and customer satisfaction.

Requirements

• 3 years of experience in sales or customer service
• Excellent verbal and written communication skills.
• Ability to work independently and collaboratively within a remote setting.
• Strong organizational and time-management skills.
• Familiarity with CRM software and telephone systems.

Job Rewards and Benefits