About IntouchCX
IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change. To learn more about us and our culture, follow the link to Our Story - https://youtu.be/GinyJ-abWJs
About the Job
IntouchCX provides innovative customer service solutions to some of the biggest brands in the world. By investing in our people and technology, we deliver bar-setting customer care with a focus on culture and brand alignment. We're not your typical contact center. We deliver innovative, value-driven customer service solutions across our global contact centers, with a focus on enhancing employee experience and customer experience.
IntouchCX is searching for a creative, energetic, strategic, and driven copywriter with strong communication and organizational skills that enjoys a fast-paced, team-oriented environment and strives for success and results. Does this sound like you? Read on!
The successful candidate must be passionate about communications, self-motivated, and prepared to work in an entrepreneurial environment. You will have the opportunity to collaborate with a diverse group of people and make a tangible contribution to one of the industry’s fastest-growing, innovative contact centers. This position will work very closely with our Brand Communications, and Demand Generation teams to deliver innovative marketing campaigns and initiatives.
Reporting to the Creative Director, the Copywriter will develop engaging copy for ads, social, video scripts, website, and other channels for our marketing, growth, recruiting, and community initiatives.
As Copywriter, You Will
- Brainstorm and collaborate with the marketing and creative teams and subject matter experts to develop engaging new ideas and content strategies on a wide range of topics for online, print, and live presentation platforms
- Craft compelling copy for campaigns geared toward specific external audiences, utilizing channels and tactics such as social media, email marketing, online display ads, custom website content, videos, blog posts, newsletters, and more
- Produce, maintain, and proofread marketing content for various applications
- Stay current on trends and competitors within the editorial sphere and our industry
- Provide quality assurance on all of your creative deliverables and ensure on time delivery of the final product
- Work cross-functionally with team members to deliver best in class creative. Collaborate and liaise with internal and external resources where required
- Build and maintain a positive rapport with internal teams and partner agencies
- Work on multiple projects at once and excel at project management
- Support project tracking and documentation through the use of online project management tools
- Adhere to and support the development of brand guidelines and brand voice standards that will be leveraged by cross-functional teams, such as marketing, growth and operations, to execute global, regional, and customized campaign initiatives
- Use data-driven marketing to guide all copy decisions.
- Creative execution of corporate marketing materials as briefed by project owners; issue multiple proofs and amend files as necessary
- Attend and support project briefings, presentations, process approvals and collaborate with internal stakeholders as required
Requirements
As Copywriter, You Have
- A Bachelor's degree or higher or equivalent certification in marketing, communications, journalism, English, or related program
- 3-5 years of relevant creative and copywriting experience in an agency or in-house team setting
- Strong copywriting portfolio that demonstrates creative strategic thinking - Portfolio Required
- Proven aptitude for quick creative thinking with attention to detail in a fast-paced , deadline-driven environment
- A positive, self-starter attitude and the ability to work on multiple projects simultaneously
- Exceptional writing and creative acumen with demonstrated working experience producing copy for marketing campaigns and developing effective, strategic online marketing content
- Excellent interpersonal, written and verbal communication skills with the ability to communicate effectively and collaborate with multiple stakeholders
- Possess the ability to listen well, learn quickly, conduct research, and assimilate large amounts of information
- Excellent time manag